Scope of This Policy
This Privacy Policy applies to:
- All Metaport websites and software applications: https://getmetaport.com, https://app.getmetaport.com, https://metaport.sh, and https://isitendoflife.com/ as well as any/all subdomains.
- Managed Metaport services provided by Dcentrica Solutions Limited
- Support and consultation services
- Communications with our team
About Metaport Community Edition and Open Source
The Metaport open source software, when self-hosted, operates independently of Dcentrica Solutions Limited services. When you self-host Metaport:
- No data is sent to Dcentrica Limited
- You maintain full control of all data
- Your privacy settings are managed by your organisation
- This privacy policy does not apply to your self-hosted instance
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online and offline information practices and the choices you can make about the way your information is collected and used (collectively, the "Policy"). Throughout this Policy, "we", "us", and "our" refers to Dcentrica Solutions Limited ("Dcentrica") and its parents, subsidiaries, and its affiliated entities, and "Website" or "Site" refers to the site hosted at getmetaport.com, including sites hosted at any subdomains and mobile versions of those sites.
This Privacy Policy sets out how we will collect, use, disclose and protect your Personal Information where we act as the controller.
This Privacy Policy is governed by New Zealand law. For more information about privacy issues in New Zealand and protecting your privacy, visit the New Zealand Privacy Commissioner's website at www.privacy.org.nz.
Your Consent
Please review this Policy periodically. You should read this entire Policy before submitting information, including personal information, to us in any form or using our Site. Whenever you submit personal information to us, you consent to the collection, use, disclosure, share, sale, transfer, and storage of that information in accordance with this Policy.
All personal information may be used for the purposes stated in this Policy. We may make full use of all information that is de-identified, aggregated, or otherwise not in personally identifiable form. We may also make full use of all user-generated content you submit to us, in accordance with our Terms of Service.
Definitions
This Privacy Policy uses the same definitions (and rules of interpretation) as those used in the Metaport Terms of Service. For your convenience, those definitions are reproduced below:
| Account | The user profile you create to access Metaport, including login credentials and any associated billing information. |
|---|---|
| Paid Service | Any subscription, licence, or usage‑based offering that requires payment, as described on our pricing pages. |
| Free Service | Any free-to-use subscription tier or offering that is provided at no charge, subject to the limits described in the Terms of Service. | Content | All data, text, graphics, code, software, audio‑visual material, and other information that you upload, generate, or otherwise provide to Metaport. |
| SLA | A written service‑level agreement that may apply to certain Paid Services and is incorporated by reference. |
| User‑Generated Content (UGC) | Any Content submitted by you or your team members through the Services. |
| Third‑Party Services | Any external APIs, plug‑ins, modules, or integrations that you connect to Metaport. |
| Services | The Products and Services offered by Dcentrica, including Metaport, Managed Services, and any third-party software providers used to provide the Paid Service and Free Service to you, as well as any support or consultation services (also referred to in this Policy as the "Dcentrica Services"). |
| Personal Information | Information about an identifiable individual, as defined under the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR). |
| Website (or Site) | The site hosted at getmetaport.com, including sites hosted at any subdomains and mobile versions of those sites. |
| Policy | This Privacy Policy. |
Changes to this policy
We may change this Privacy Policy from time to time in the future by uploading a revised version. The change will apply from the date that we upload the revised version.
Information we collect
We collect information including personal and company identifiers and Internet and device information, including, without limitation, your name, your email address, your company name, company location, and type of business.
We may collect information about your IP address, device type, device location information, and other information regarding your interaction with a particular website, application, or advertisement, including the Website, when and after you use the Website.
We collect this information from:
- you, when you choose to voluntarily provide it, including when you provide that Personal Information to us, through registration and use of Metaport products, through any contact with us (e.g. telephone call or email, web chat), or when you buy our products and services.
- third party sources, where you have authorised this, or where the information is publicly available including but not limited to service providers, entities providing data analysis and analytics, social media and social networking websites and other entities;
- your use of our service, including IP addresses, location information, browser information, and any other action you might take while using our services or interacting with our Website.
How we use your Personal Information
We process your Personal Information to:
- Verify your identity;
- Provide you with the Metaport or Dcentrica Services, perform our contract with you, and otherwise carry out our obligations under and enforce compliance with our Terms of Service;
- Respond to communications from you (including complaints) relating to the Metaport or Dcentrica Services;
- Identify you when you sign-in to your account and verify that your account is not being used by others;
- Bill you and collect money that you owe us, including authorising and processing credit card transactions;
- Improve our Website and the Metaport or Dcentrica Services;
- Analyse usage of the Metaport or Dcentrica Services, or carry out research and analysis;
- Identify potential customers who may wish to use Metaport or Dcentrica Services;
- Market our products to you, including electronically by email;
- Tailor content or advertisements to you;
- Protect and/or enforce our legal rights and interests, including defending any claim;
- Comply with our obligations to our third-party service providers;
- Comply with our legal obligations, including any notification and reporting obligations and any access directions imposed on us by a Government agency or regulatory authority.
We may also use Personal Information collected for such other purposes that are compatible with the original purpose described above, or that you otherwise consented to from time to time.
You can unsubscribe from any communications from us by contacting us as directed in any such communications by email at privacy@dcentrica.com.
We may also use and disclose de-identified information (non-Personal Information) as set out in this Privacy Policy and as we otherwise determine, provided that there is only a low risk that any person could be re-identified from the information.
Disclosing your Personal Information
We may disclose your Personal Information to:
- other third parties for anonymised statistical information;
- service providers and contractors for purposes of: (1) performing functions on behalf of us, such as processing credit card transactions; (2) providing you with product offers, marketing or promotional materials through phone, text, or electronic and/or postal mail; and (3) tracking or logging information generated through our Website or social media sites. Our vendors, partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorised purposes;
- a person who can require us to supply your Personal Information (e.g. a regulatory authority or law enforcement agency). In such an event, customers will be notified of the action and the nature of the data supplied within 24 hours;
- as necessary to establish or exercise our legal rights, enforce our contractual rights, or if we believe such disclosure is necessary to investigate, prevent or take other action regarding actual or suspected illegal or fraudulent activities;
- third parties in connection with the sale, assignment or other transfer of the business of our Website or the sale, assignment, merger, reorganisation or other transfer of our brand or company, provided that the third party agrees to adhere to the terms of this Policy;
- any other person or entity authorised and consented to by you.
Overseas transfers and data use
We utilise the services of entities located in various countries, specifically; New Zealand, Australia, the European Union, and the United States of America. Consequently, we may transfer Personal Information to parties located in these countries and/or Personal Information may need to pass through third-parties as part of your use of the Service.
Although we will endeavour to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy as well as applicable data protection laws, you acknowledge that some of these countries may not have an equivalent level of data protection laws as those in New Zealand.
You consent to the rights of access, processing and disclose on the basis specified above.
How long we keep your Personal Information
We will keep your personal information:
- until we no longer have a valid reason for keeping it;
- until you request us to stop using it;
- for as long as required by applicable law;
- When you delete your account, some information continues to be stored in backups.
Automatic Data Collection
Cookies (browser cookies): Our Website uses "cookie" technology to improve the quality of your experience. A cookie is a small file that is placed onto an Internet user's web browser or device and is used to remember and/or obtain information about the user. Cookies store information that a website may need in order to personalise your experience and gather website statistical data.
Any time you visit our Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, google.com, etc.); the Internet protocol address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to areas of our Website, and to help us make our Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyse for trends and statistics, and then discard it.
Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons: Pages of our Website and our email may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that enable us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
To find more information about cookies and for instructions on how to disable them please visit www.allaboutcookies.org or visit the help section of your browser. Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use. By disabling cookies, you won't be able to enjoy the convenience provided by our customisation. To learn more about the specific cookies we use, and how we use the cookies, and how to disable cookies, please see the Metaport Cookie Policy.
We may also use technologies to collect information about your online activities over time and across third party websites or other online services (e.g., behavioural tracking). Because there are not yet common industry-accepted "do-not-track" standards and systems, our Website does not respond to "do-not-track" signals.
Third-Party Advertising and Analytics Disclaimers
We and/or third parties including advertising companies, social networking sites, and service providers on our behalf, use cookies, web beacons and other similar technology, to collect information for the purposes described in this Policy including advertising, analytics, online behavioural marketing, monitoring performance and improvement of our online services (traffic, errors, page load time, popular pages, etc.).
You can opt out of remarketing and targeting advertising as follows:
Advertising Opt-Out: You can opt out of sharing your information with third-party companies engaged in targeted advertising including social networking sites such as Google, Microsoft, Instagram, Pinterest and Facebook using the following tools provided through the AdChoices website powered by the Digital Advertising Alliance (DAA). For websites: http://optout.aboutads.info and for mobile apps: http://www.aboutads.info/appchoices.
Google Opt-Out: If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google's Opt Out browser add-on at https://tools.google.com/dlpage/gaoptout, and you can opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated.
Facebook Ad Preferences: To understand more about Facebook advertising and manage your preferences, please visit: https://www.facebook.com/about/ads. Log in to Facebook and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app) for more information.
LinkedIn Ads: To learn how LinkedIn processes your data, please visit: https://www.linkedin.com/legal/cookie-policy.
You can also opt out from companies like Google, Facebook and other participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices. You can also opt out of participating companies from the European Interactive Digital Advertising Alliance in Europe\: http://www.youronlinechoices.eu, or opt out using your mobile device settings.
Protecting your Personal Information
We take the protection of your personal information seriously and we will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Our data is always transmitted securely over HTTPS, passwords and API keys are stored encrypted. The database is a managed cloud service, and Metaport's own software regularly undergoes SAST, SCA, and Secrets Detection scans.
In the event of unauthorised data loss as a result of a security or related incident, you will be notified within 24 hours of our being notified of the incident. You will be supplied with a full report - if one is available at the time - or continuously notified in the event of an ongoing or progressing incident. You can also email us at privacy@dcentrica.com at any time.
Customers affected by such an incident shall receive a full incident report via email as soon as one is available.
In the event of a lawful data request for your information as a result of a legal investigation by an established law enforcement agency, you will be notified within 24 hours of receipt of the request. You can also email us at privacy@dcentrica.com at any time.
Your rights
You continue to own data which you have entered into any part of the Services. As such, you have the right to access any of your readily retrievable Personal Information that we hold about you, and to ask for it to be corrected if you think it is wrong, or to be deleted.
If you are based in the European Union (including Switzerland and the United Kingdom) you also have the right, under the General Data Protection Regulation (EU) (GDPR), to:
- in certain circumstances, request to have your Personal Information erased;
- request to restrict the processing of your Personal Information;
- move, copy or transfer your Personal Information easily for your own purposes across different services in a safe and secure way; and
- object to processing where we rely on our legitimate interests as the lawful basis for processing.
Please note that in certain circumstances we may refuse to respond to a rights request where we have the right to do so under the GDPR, for example, where a request is manifestly unfounded or excessive.
If you wish to exercise your rights under this Privacy Policy or any applicable data protection laws, you can do this by emailing our Privacy Officer at privacy@dcentrica.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the Personal Information, or the correction, that you are requesting).
Intended Audience of Website; COPPA Compliance
We are in compliance with the requirements of the Children's Online Privacy Protection Act ("COPPA"). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. Children (under the age of 18) are not eligible to use the Website unsupervised, and we ask that children do not submit any personal information to us. If you are not 18 or older, you should not visit or use our Website or social media accounts. If you become aware that a minor has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.
External Links
We may make available third-party applications through our Website and social media applications for your use. Links to such applications, any other websites included in this Site or links on our social media accounts operate with privacy policies beyond our control. Unless otherwise indicated, once you have left our Site or our social media account, all use of information you provide is governed by the privacy policy of the other website's or social media account's operators. We are not responsible for any transactions that occur between you and a third-party website or social media account.
Contact Us
For further information about our Privacy Policy or practices, to make a request, please contact us using the details set out below:
Email: privacy@dcentrica.com
DCENTRICA SOLUTIONS LIMITED, is a company registered in Wellington, New Zealand.
NZ Company Number: 9290072