Great customer support is a team thing
Traditional security workflows move from security to engineering. Metaport flips that on its head so that AppSec, Engineering, Devops, and even Project Management see the same thing for truly effective customer support.
Remove EOL Exposure
In most digital teams, end-of-life software is usually invisible risk.
But through your CI/CD pipelines and IaC assets (Helm, Terraform) alongside Metaport's knowledge of 5800+ software products—remediation before exposure is now within your team's reach.
Prioritize Better
Devs don't need CVE lists thrown over the fence, and AppSec hate being frustrated at devs who don't understand how to measure severity.
When CVEs are presented in the context of familliar applications and real dependencies; understanding and prioritizing by KEV, EPSS, and CVSS becomes easier for everyone.
Understand Blast Radius
Patching a security vulnerability in one application isn't enough. You also need to know everywhere else that patch is needed across your portfolio so you can assess impact immediately and trigger remediation before risk spreads.
Data Driven Decisions
As a PM or Delivery Lead, you thrive on data because budgeting and stakeholder alignment based on incidental knowledge isn't good enough.
Using vendor-supplied information, give your customers the heads-up about end-of-life (EOL) events earlier, so arguing for and budgeting upgrades is made that much easier.
Uncover Hidden Data
Outside of task management, most delivery teams operate several engineering-first tools which contain usable intelligence which you need.
You don't need second-hand information from your devs, you need direct visibility into application risk and health to accelerate the discovery and remediation cycle.
Easier Reporting
What would simple, straightforward, and executive-ready reporting be worth to you?
How do you determine the health of the websites and applications your team supports right now? Because with health, status, risk, and remediation steps in one place, agency PMs and Delivery Leads have more power than ever.
Triage Better
You don't want CVEs thrown over the fence and you don't want your issue tracker clogged with CVEs no-one knows how to triage.
But there's no need for any of that when everyone sees the same information, understands context and can prioritize faster.
Assess Incoming
Stay on top of the latest vulnerability analysis with KEV and EPSS data, as well as upcoming end-of-life (EOL) issues—before they hit.
Metaport keeps you in the loop with the same signals as the rest of the team—so nothing slips through.
Comprehensive Patching
So you discovered a vulnerable app, but how many others are also affected? Finding vulnerable or EOL components is just the start.
You need to see where else risk exists across all your applications—so you can patch once and apply everywhere.
Smaller backlogs come from rock solid prioritization.
Before the advent of modern AI, security exploits were already on the rise. With AI adoption only increasing for both legitimate and adversarial uses, your backlogs may become even less manageable over time.
Teams need better prioritization so they can more easily determine what's real and what can be deferred.
Are your customers impressed? Proactivity actually matters.
Staying ahead of CMS or framework end-of-life dates was once a dark art—few developers knew where or when to look. And any approach based on accidental discovery just doesn't scale to dozens or hundreds of managed applications.
But by leveraging early notifications and instantaneous cross-portfolio searching; upgrade work is locked-in with your customers—years in advance.
The real reason not all customers want to pay you for an upgrade.
It's not unusual for customer solutions to sit on software which is long since end-of-life. Customers sometimes really don't see the benefit of a potentially expensive upgrade project when everything is apparently working fine. Agencies find it difficult to provide a compelling argument and customers feel like they're being sold-to.
But when teams have summaries and recommendations at their fingertips for building clear narratives and setting early expectations, upgrade projects are easier to negotiate.
How fast can you respond, really?
Whether they're controlled by your customers or by circumstances beyond your control; like every busy digital delivery team, you need to respond quickly to changing requirements and environments.
But how effective your response is to an incident or an awkward customer question, means it's imperative to have an answer now—not later today.
How does it work?
01.
orConnect a Metaport agent to a production app or connect Metaport to a code repository.
02.
Optionally connect your external AppSec tools for greater resolution than agents alone.
03.
Connect your issue tracker.
04.
Trigger a CI pipeline or wait for the next scheduled task.
05.
Show customers what you can really do with executive and individual application health reports.
Integrations
